Frequently asked questions

No. ForgeSkills is a professional learning platform and is not a Registered Training Organisation. ForgeSkills courses are non-accredited.

Browse the catalogue, open the course information page, and select Enrol Now. You'll create a free Learner Portfolio (or sign in if you already have one), pay securely via Stripe, and the course will appear in your portfolio ready to start.

Learners have 12 months from the date of enrolment to commence and complete their course. Courses are self-paced, so you can work through the content over multiple sessions or finish it in one sitting, provided it is completed within that period.

Each course includes a formal multiple-choice assessment designed to confirm your understanding of the course content. Where an answer is incorrect, you may review the relevant course material and attempt the question again. The course is completed when all required content has been viewed and every assessment question has been answered correctly.

You may review the related course content and attempt the question again. The course is completed when all required questions have been answered correctly. The assessment is designed to reinforce understanding while still requiring you to demonstrate knowledge of the course content.

Notional hours are an estimate of the time an average learner may take to read the course content, complete the learning activities and finish the formal assessment. Actual completion time may vary.

Yes. Once you complete all course content and the formal assessment, a Certificate of Completion is generated automatically. It's emailed to you as a PDF and stored in your Learner Portfolio for download any time. Each certificate has a unique number in the format FS-YYYY-XXXXXX.

A course may be accepted as evidence of professional learning, depending on the requirements of your employer, industry body, professional association, regulator or accreditation scheme. Confirm applicable requirements with that organisation before purchasing or completing a course.

The Learner Portfolio is your personal account and learning record. It provides access to current courses, completed courses, Certificates of Completion and your Professional Development Register.

The Employer Platform allows organisations to allocate courses, monitor progress and maintain central learning records for employees, contractors and teams.

Yes. Individuals may purchase and complete ForgeSkills courses independently.

Yes. Employers can set up an Employer Platform account, invite team members, allocate courses, and monitor progress and completion across the team. Allocated courses appear in each learner's own Learner Portfolio.

Yes. Employers using the Employer Platform can allocate courses based on individual roles, responsibilities and development needs.

An emailed receipt is sent automatically when you pay via Stripe Checkout. Employers using the Employer Platform receive invoice-style receipts for each seat purchase against their billing email.

Yes. Your Professional Development Register and Certificates of Completion are downloadable as PDFs at any time from your Learner Portfolio. Employers using the Employer Platform can also export team records.

Learner Portfolio accounts that remain inactive for 12 consecutive months may be closed. An account is inactive when no new course has been commenced and no courses are in progress. ForgeSkills sends reminder emails 60 days, 30 days and 7 days before the scheduled closure date, and a closed account may be reactivated within three months by contacting ForgeSkills.

Read the Course Access and Account Inactivity Policy →

Because courses provide immediate access to digital learning content, refunds are generally not available once a course has been accessed. If you have purchased a course but not yet opened it, contact ForgeSkills and we will assess the request. Incorrect or duplicate purchases, technical problems and courses withdrawn by ForgeSkills are handled separately.

Read the Refund and Cancellation Policy →

ForgeSkills collects only the information needed to provide your courses and learning records, stores it on secure servers behind password-protected accounts, and does not sell or rent it. Payments are handled by a third-party provider, so we never store your full card details.

Read the Privacy Policy →