Refund and Cancellation Policy

At ForgeSkills, we aim to provide a simple and fair purchasing experience. Please read this policy carefully before purchasing a course.

Because ForgeSkills courses provide immediate access to digital learning content, refunds are generally not available for change-of-mind purchases after course access has been granted.

We encourage learners to carefully read the course description, course structure, notional hours and any prerequisites before purchasing.

If you have purchased a course but have not yet accessed or commenced the course, you may contact ForgeSkills to request a refund.

Refund requests will be assessed on a case-by-case basis and, where approved, may be subject to an administration fee.

Once a learner has accessed the course through their Learner Portfolio, the course is considered to have commenced.

As digital learning materials become immediately available upon access, refunds are generally not provided once a course has commenced.

If you accidentally purchase the same course more than once, or purchase the wrong course, please contact ForgeSkills as soon as possible. Where appropriate, we may:

• transfer your enrolment to another course
• issue a credit towards another ForgeSkills course
• provide a refund where no course access has occurred

Each request will be assessed individually.

If you experience technical difficulties that prevent you from accessing your course, please contact ForgeSkills.

We will work with you to resolve the issue as quickly as possible. If we are unable to provide access within a reasonable timeframe, an alternative solution, course transfer or refund may be considered.

Although uncommon, ForgeSkills reserves the right to withdraw or discontinue a course.

If a course is withdrawn before you have completed it, ForgeSkills may offer one of the following:

• transfer to a comparable course
• a credit towards another ForgeSkills course
• a full refund of the course fee

Where a course has been purchased by an employer on behalf of a learner, any refund, transfer or cancellation request must be made by the purchasing organisation unless otherwise agreed by ForgeSkills.

This Refund and Cancellation Policy operates in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

If you have questions about this policy or wish to request a refund or course transfer, please contact ForgeSkills through the Contact page on our website.